Crisis Management for HR and Family Liaisons

If one of your staff members is involved in a critical incident overseas, you will initiate a crisis management team. As an HR officer, you have a specific role in this team. It directly affects staff wellbeing, after all. But an incident also affects the family of the person affected. Including the family in your approach can be vital in resolving a crisis. How do you include families in your approach at an early stage? How can you gain their trust and what support can you offer a family? How do you prepare them for media attention? What practical issues can you prepare in case a crisis occurs?


The course is purposely designed for HR staff as part of the Crisis Management team, as well as selected (volunteer) members of staff responsible for supporting the relatives of colleagues involved in a crisis.


1 day


The training consists of strategic and practical parts. Participants will be introduced to the overall crisis management structure and setup, and learn how robust family support can help achieve the strategic objectives of the Crisis Management team. You will learn this through theory and practice throughout the day.


  • Knowledge of crisis management fundamentals and the position of HR
  • Understanding family support as a part of the crisis structure, mandate and ways of working
  • Knowing the profile of a family support officer
  • Being able to prepare and design protocols for family support
  • Understanding the needs of the home front
  • Being able to develop a Q&A on this subject
  • Practicing and experiencing several types of conversations during a crisis incident (i.e. bearing of bad news, conflict handling)
  • Feedback to CMT (handover)


Jacob van ‘t Slot has spent over two decades in the field of psychology, security management, and crisis communications, both in training and in crisis response on behalf of governments or as a private consultant. He has started, and extensively supported, several Dutch initiatives to enhance INGO security and advised crisis management teams of a wide array of INGOs, human rights organizations, governmental and corporate clients during critical incidents, as well as the recovery process following an incident.

Alongside supporting and advising INGOs, Jacob is also an active member of an international kidnap response team and gives lectures on operational security, crisis management, and crisis communication at the Harvard Humanitarian Academy. He is a Certified Protection Professional (CPP), Crisis Management Expert (CCMO), and accredited Anti-Terrorism Officer.


  • Education Level: HBO+ (higher professional/university education)
  • Pre-training: not required
  • Study load: 8 hours
  • Teaching materials included in course costs


  • Mental
  • Physical
  • Social
  • 1 day
  • - night


  • upon request


- On-site at requesting organization or company
- Monastery ‘Nieuw Sion’ in Deventer, The Netherlands
- Other location upon request


Jacob van 't Slot
+31 6 12 572 753